computer software and printed materials namely books, guides, handbooks, procedure manuals, all relating to improving the management of businesses; advice, consulting services; training and development services, marketing services; information and research services; provision of information, including that provided on-line from a computer database by means of web pages on the internet; on-line information services; education, information, communication and educational services including that provided through a website on a global computer network and computer databases, providing on-line access; computer services, electronic commerce services; and on-line publishing services