providing use of computer software via computer and communication networks for use in administration, distribution, collection, reporting and analysis of information; providing use of computer software via computer and communication networks for use in designing and conducting surveys, research, and training; design, development, installation, and maintenance of computer software for use in online information collection, reporting, and analysis; hosting web-based applications and web sites for others; planning and conducting online market research for others; acquisition and management of potential survey respondents for others; technical and business consultation in the field of eRiesearch; provision of online facilities for use in the collection, reporting and analysis of web site user activity and feedback; providing end-to-end (design sample strategy, data collection, reporting and analysis) survey solutions; computer software; user manuals for computer software