Communications servers and software for the management, integration and delivery of voice, e-mail, global computer networks, fax and multi-media communications; contact center systems comprised of automatic call distributors (ACD), which consist of switching hardware that distribute incoming calls to available modems, private communications exchanges (PCX), which are IP-based systems that bring together an organization's networking and information technology systems with the global computer network and align voice communications with computer applications, private branch exchanges (PBX), which are private telephone networks used within an enterprise, routing and response management equipment and telecommunications computer hardware and software for the management, integration and delivery of voice, e-mail, global computer networks, fax and multi-media communications; computer programs and software to operate and monitor telecommunications systems, namely switches, telephones, cellular phones, pagers and handheld personal computers; and voice processing and messaging systems comprising computer hardware and software for implementing voice, e-mail, fax and multi-media communications messaging, distribution and management

Design, development, and technical servicing of communications servers and software for the management, integration and delivery of voice, e-mail, global computer networks, fax and multi-media communications