business management services offered via computer networks and global communication networks, namely providing sales, client and patient lead information to others, managing sales, client and patient leads and customer information and interactions for others; assisting others in responding to customer inquiries and tracking those responses, managing electronic mail communications with sales, client and patient leads and customers; managing calendars and scheduling for sales staff; allocating sales, client and patient leads to sale staff, managing product and service inventories, compiling and managing inventory and price data, generating reports of customer and sales information; business management services namely assisting others in providing automated email and direct marketing campaigns, initiating, tracking and fulfilling customer support requests and enabling customers to do self-diagnosis and self help over computer networks and global communications networks