online analytical processing software (OLAP), namely, software which enables users to quickly analyze information that has been summarized into multidimensional views and/or data reports; computer programs for automation and scheduling of data transfer from multiple sources; computer software for use in accessing, analyzing and personalizing decision making information, business modelling trends and performance management; computer software for use in tracking performance of an organizationÂ’ s customer relations; computer software for use in tracking performance of an organizationÂ’ s customer relations; computer programs for use in help desk applications, namely measuring, logging, and cataloging performance of an organizationÂ’ s internal support operations and help desk functions; computer programs for decision support systems applications; computer programs for use in deploying interactive content, namely documents, data, applications, in context to computers on local, national and global computer information networks; computer software development tools; computer programs for providing business applications, namely, word processing, creating slide and visual presentations, creating spreadsheets, controlling electronic mail, inputting realtime data into a spreadsheet, database management