computer services, namely, providing on-line assistance for enabling interaction between users on local, wide and/or global computer or telecommunication networks; and providing use of online, non-downloadable computer and intelligent agent software in order to interact in real-time or on a delayed-time basis with other users on such networks and with any mainframes, servers, terminals, consumer access devices, or other microprocessor controlled devices that may be connected at one time or another to such network for the purposes of assisting with,performing and/or controlling tasks, namely, business processes, transactions, computer applications, education, shopping, research, advertising, financial services, and/or the flow or manipulation of information, such as voice, video, data, facsimile, e-mail, mixed media items, multiple media items, communications, databases, documents, records, messages, images, scanned photographs, scanned documents, forms, graphical user interfaces and all other types of information and files, among other users on such network