providing specialized business management services relating to the development, implementation and improvement of corporate total quality management ("TQM") through training materials, presentations, manuals, video and audio tapes and other available vehicles; TQM services are independent of industry specific application and can be applied across a broad spectrum of national and international companies; these services differ significantly from traditional business consulting services which specialize on the needs of specific businesses and industries thereby distinguishing the services provided by applicant from general business consultants