voice and data communication system comprising automated dialers, voice response units, communication resource servers, and communication management workstations comprising keyboards and data display screens; voice and data workstations comprising keyboards, data display screens and telephone receivers; comuter programsfor use with voice and data communication systems and voice and data workstations; call management system; namely, a computer system, a telecommunication switch and associated software for integrating, controlling, monitoring and reporting on the activities of a computerized call center consisting of: telecommunication systems; namely, central and private telephone switch (s), inbound call telephone switch, voice response unit and video conference unit; computer systems, software application programs and customer databases used to support inbound and outbound customer databases used to support inbound and outbound customer calling for multiple telephone agents and user manuals sold therewith

consulting services related to intgrating, controlling, monitoring and reporting on the activities of such computerized call centers