Software as a service (SaaS) services featuring software for IT infrastructure monitoring, network monitoring, systems management, alarm management, network traffic analysis, asset discovery, network address management, and configuration management; providing temporary use of non-downloadable computer software for collecting, storing, analyzing, and displaying data from computer hardware, virtual machines, storage systems, network switches, routers, firewalls, servers, backup systems, database servers, directory servers, web servers, and endpoint computers; providing temporary use of non-downloadable computer software incorporating artificial intelligence for querying and analyzing collected IT infrastructure data in natural language; providing temporary use of non-downloadable computer software for detecting, grading, grouping, correlating, suppressing, escalating, and notifying users of network and system alarms and alerts; providing temporary use of non-downloadable computer software for network traffic analysis and intrusion detection; providing temporary use of non-downloadable computer software for asset discovery, inventory, and dependency mapping; providing temporary use of non-downloadable computer software for configuration backup and analysis of network equipment; providing temporary use of non-downloadable computer software for network address management; providing temporary use of non-downloadable computer software for remote access and administration of virtual machines and physical servers; remote installation of computer software onto customer-operated hardware; Remote technical support services in the field of IT infrastructure monitoring and network management software; software subscription licensing services; providing online software updates in the field of IT infrastructure monitoring and network management; computer security threat assessment services, namely, analyzing customer IT infrastructure using installed monitoring software and preparing written security assessment reports; providing an online knowledge base featuring information about the use and troubleshooting of IT infrastructure monitoring software; technical consultation in the field of computer network security and IT infrastructure management