Downloadable computer software using artificial intelligence (AI), generative artificial intelligence, machine learning, natural language processing, and natural language understanding for financial institutions; downloadable chatbot and virtual assistant software using artificial intelligence for conducting voice-based, text-based, and chat-based conversations, answering user questions, providing customer service and customer support, and assisting users with transactions and self-service tasks; downloadable artificial intelligence virtual assistant software for searching, retrieving, analyzing, summarizing, and generating information from documents, databases, websites, knowledge bases, and other data sources; downloadable software using artificial intelligence for recording, transcribing, monitoring, analyzing, evaluating, and scoring customer and employee communications and interactions, detecting and categorizing topics and compliance and customer-service issues, and generating alerts, summaries, recommendations, quality-assurance scores, analytics, and performance insights; and downloadable software using artificial intelligence for automating workflows and business processes and integrating data and workflows across financial institution, customer relationship management, and contact center software applications.

Software as a service (SaaS) services featuring software using artificial intelligence (AI), generative artificial intelligence, machine learning, natural language processing, and natural language understanding for financial institutions; providing temporary use of online non-downloadable chatbot and virtual assistant software using artificial intelligence for conducting interactive voice-based, text-based, and chat-based conversations, answering user questions, providing customer service and customer support, and assisting users with transactions and other self-service tasks; providing temporary use of online non-downloadable virtual assistant software using artificial intelligence for searching, retrieving, analyzing, summarizing, and generating information from documents, databases, websites, knowledge bases, and other data sources; providing temporary use of online non-downloadable software using artificial intelligence for recording, transcribing, monitoring, analyzing, evaluating, and scoring customer and employee communications and interactions, detecting and categorizing topics and compliance and customer-service issues, and generating alerts, summaries, recommendations, quality-assurance scores, analytics, and performance insights; and providing temporary use of online non-downloadable software using artificial intelligence for automating workflows and business processes and integrating data and workflows across financial institution, customer relationship management, and contact center software applications.