Software as a service (SaaS) services featuring software for use in information technology and business incident detection, analysis, notification, monitoring, automation, remediation, management, and learning; software as a service (SaaS) services featuring software for use in detecting, analyzing, monitoring, automating, remediating, and managing computer and network system failures and other unexpected information technology system and business system events; software as a service (SaaS) services featuring software for use in managing mission-critical and time-critical information technology business operations; Software as a service (SaaS) services feature software for use in workflow and process automation; Software as a service (SAAS) services featuring software using artificial intelligence for use in information technology and business incident detection, analysis, notification, monitoring, automation, remediation, management, and learning; Providing temporary use of on-line non-downloadable cloud computing software using artificial intelligence for information technology and business incident detection, analysis, notification, monitoring, automation, remediation, management, and learning; Providing temporary use of on-line non-downloadable software for information technology and business incident detection, analysis, notification, monitoring, automation, remediation, management, and learning; consulting services in the fields of software as a service (SaaS) services; Consultancy and information services relating to information technology architecture and infrastructure; IT consulting services relating to installation, maintenance and repair of computer software; Technical support services, namely, 24/7 service desk or help desk services for troubleshooting of computer hardware, Software-as-a-Service (SaaS) services and software in the fields of information technology and business incident detection, analysis, notification, monitoring, automation, remediation, management, and learning; Computer technology support services, namely, help desk services; Scientific and technological services and research and design relating thereto; Industrial analysis and research services; Design and development of computer hardware and software