Downloadable computer software for use as a customer relationship management (CRM) system and for use in enterprise resource planning; downloadable computer software for data capture, data collection, data storage, data validation, data security, data warehousing and data management; downloadable computer software for collecting, recording, transcribing, indexing, storing, querying, retrieving, auditing and tracking business records and communications, namely, telephone calls, electronic mail, meetings, invoices, orders and business activity records; downloadable computer software for electronic file storage and retrieval; downloadable computer software for controlling access by artificial intelligence systems to confidential business data, namely, for setting and enforcing data access permissions and auditing data retrieval

Business management services, namely, providing customer relationship management services; compilation and management of computerized databases and consulting services related thereto; business records management services, namely, collecting, indexing and storing business records; business data analysis services in the field of business intelligence; business management consulting relating to customer relationship management and business process automation

Software as a service (SAAS) services featuring software for use as a customer relationship management (CRM) system and for use in enterprise resource planning; software as a service (SAAS) services featuring software for data capture, data collection, data storage, data security, data warehousing and data management; software as a service (SAAS) services featuring software for collecting, recording, transcribing, indexing, storing, querying and retrieving business records and communications, namely, telephone calls, electronic mail, meetings, invoices and orders; electronic storage of business records, files and documents; software as a service (SAAS) services featuring software for controlling access by artificial intelligence systems to confidential business data, namely, for setting and enforcing data access permissions and auditing data retrieval; data security consulting; consulting services in the field of selection and implementation of computer software systems for others