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Information and advisory services relating to software as a service (SAAS); Software as a service (SAAS) services featuring software for customer relationship management (CRM), enterprise resource planning (ERP), enterprise service management, business process management, workflow management, case management, request management, document management, business intelligence, business analytics, data analytics, reporting, dashboard generation, compliance management, collaboration and task management.; Software as a service (SAAS) services featuring software for project management; Software as a service (SAAS) services featuring software for project management and scheduling; Software as a service (SAAS) services featuring software for application and database integration; Software as a service (SAAS) services featuring software using machine learning for business analytics, predictive analytics, customer data analysis, workflow automation and enterprise decision support.; Software as a service (SAAS) services featuring software using artificial intelligence (AI) for customer relationship management (CRM), analysing customer data, business analytics, workflow automation, classifying customer requests, intelligent routing of requests, generating business intelligence reports, enterprise service management, predictive analytics, and decision support.; Software as a service (SAAS) services featuring software using artificial intelligence (AI) for analysing customer data, business analytics, workflow automation, classifying customer requests, intelligent routing of requests, generating business intelligence reports, predictive analytics, decision support, enterprise data analysis, and automating business processes.