Computer software for contact center management; downloadable cloud computer software for contact center management; computer telephony software, namely, computer and telecommunications programs for combining and integrating voice and data communications with computer technologies, for controlling, monitoring, analyzing, recording, providing, programming, interacting with and responding to voice or electronic information, for controlling internal and external voice and data communication for an organization's computer system, and for handling and integrating an organization's directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, out calling services, voice response and customized, customer specific applications in the customer service field; software for workforce management and speech recognition and analytics, and instruction manuals sold or distributed therewith as a unit

designing and managing for others outbound marketing campaigns in the fields of contact center and enterprise management, and providing online reporting of such campaigns; personnel and workforce management, including motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service; advertising and business marketing services, namely, designing and managing for others outbound contact center marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; contact center and enterprise workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning and product promotion

Telecommunications services in the field of contact center management, namely, voice over internet protocol (VOIP) services and hosted private branch exchange (PBX) services; automated operator and messaging systems, namely, automated call forwarding services and automated telephone voice messaging

Providing temporary use of on-line non-downloadable cloud computing software for contact center management; providing use of on-line non-downloadable software and applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services; installation and maintenance of computer software; monitoring of computer systems, namely, monitoring by remote access to ensure proper functioning; technical support services, namely, diagnosing and troubleshooting of computer hardware and software problems; professional services, namely, customization and configuration in the nature of design and development of computer software; automated operator and messaging systems, namely, providing online temporary use of online non-downloadable software for automated telephone operator and messaging functions