The mark consists of the phrase NATIONAL WHEEL SERVICE PROMISE contained inside a thin rectangular box and directly beneath that are five vertical, rectangular shaped boxes. The first containing an image of a telephone inside a circle with the letters/numbers 2 HRS beneath the image. The second box contains an image of a clock with the letters/numbers 24 HRS beneath the image. The third box contains a check mark surrounded by a box outline with the letters/numbers 48 HRS beneath it. The fourth box contains an image of a partially open storage box with the numbers/symbols 100% beneath it. The fifth box contains an image of a truck with the letters/numbers 24 HRS beneath it.