Marketing services, namely, promoting or advertising the goods and services offered by auto manufacturers and auto dealerships; business-to-business direct marketing services for auto manufacturers and auto dealerships; customer relationship management services for auto manufacturers and auto dealerships; customer relationship management services, namely, generating paper correspondence, electronic media correspondence, live telephonic correspondence, and pre-recorded telephonic correspondence on behalf of auto manufacturers and auto dealerships directly to the customers of those auto manufacturers and auto dealerships; marketing services for auto manufacturers and auto dealerships, namely, advertising and promotional services; appointment scheduling services, namely, providing a website at which auto manufacturers and auto dealerships can schedule and organize appointments with their customers and with prospective customers; providing a website at which auto manufacturers and auto dealerships can access parts and service information about the vehicles of their customers and of their prospective customers; consumer survey services, namely, providing a website at which auto manufacturers and auto dealerships can receive survey input on customer satisfaction and on prospective customer satisfaction; promotional services, namely, providing a website at which auto manufacturers and auto dealerships can arrange for and coordinate the generating of e-mail and direct mail campaigns to their customers and to their prospective customers; administration of a customer loyalty program to promote the goods and services of auto manufacturers and auto dealerships in the nature of providing a website at which auto manufacturers and auto dealerships can arrange for and coordinate the sending of rewards to their customers and to their prospective customers