Computer programming services for commercial analysis and reporting; computer systems integration services; providing quality assurance in the field of computer software; software as a service (SaaS) services, featuring computer software platforms for use in the fields of computer systems integration, monitoring, and quality improvement; monitoring of computer systems for detecting and reporting on performance and problems of websites of others; technical support services in the form of troubleshooting in the nature of diagnosing computer hardware and software problems via a website; computer systems monitoring services, namely, computer systems analysis, monitoring and reporting on the performance, availability, and errors of computer hardware and software of others for quality control purposes, monitoring of computer systems to detect breakdowns, and monitoring of computer systems by remote access to ensure proper functioning