Printed matter, namely, posters and educational and teaching materials in the field of business and the needs and expectations of customers

Business assistance, management and administration services; business consultancy and advisory services; advertising, marketing and promotional consultancy, advisory and assistance services; business strategy development services; business management consultancy in the field of executive and leadership development; development of marketing strategies and concepts; consultancy regarding public relations communication strategies; career planning and placement consulting services; professional business consulting; consultancy services regarding business strategies; statistical evaluations of marketing data; all of the foregoing limited to the field of assisting businesses with identifying and fulfilling the needs and expectations of their customers

Educational services, namely, providing courses of instruction in the field of understanding customer expectations and managing customer relationships; career coaching services; training services, namely, arranging and conducting workshops in the field of understanding customer expectations and managing customer relationships; arranging, conducting seminars in the field of understanding customer expectations and managing customer relationships; coaching in economic and management matters; personal development training; arranging and conducting of workshops and seminars in self-awareness; arranging of seminars relating to business; arranging business training seminars; training courses in strategic planning relating to advertising, promotion, marketing and business; educational services, namely, conducting lectures relating to marketing skills; publication of printed matter; writing of articles for online journals other than for advertising or publicity; providing online non-downloadable electronic publications in the nature of books, magazines, newsletters in the field of understanding customer expectations and managing customer relationships; production of podcasts; providing online training seminars in the field of understanding customer expectations and managing customer relationships; providing online not downloadable videos in the field of understanding customer expectations and managing customer relationships; none of the foregoing related to job placement services, career advice, providing housing or accommodations, or services for disabled persons

Information technology (IT) services, namely, computer hardware, software and peripherals design and technical consultancy, IT security services in the nature of protection and recovery of computer data, electronic data backup and conversion services, data encryption services, computer project management services, development of computer systems, restricting unauthorized access to computer networks, data migration services, monitoring of computer systems by remote access to ensure proper functioning, and updating and upgrading of computer software; information technology service management (ITSM) in the nature of remote and on-site management of the IT systems of others; software development, programming and implementation; application service provider, namely, hosting computer software applications of others; software as a service (SAAS) featuring software for use in analyzing the needs and expectations of customers and assisting businesses to fulfill those needs; rental of computer software; IT consultancy, advisory and information services; creating, maintaining and hosting the websites of others; computer website design services; computer software design and updating; online technical support services for computer program users, namely, troubleshooting of computer software problems; professional computer software consultation; providing online, non-downloadable software for use in analyzing the needs and expectations of customers and assisting businesses to fulfill those needs