Downloadable computer software, computer programmes, computer hardware, and peripheral apparatus and instruments for use with computers; downloadable computer software and programmes for improving customer communications and interactions and the customer experience; downloadable computer software that provides web-based access to applications and services through a web operating system or portal interface; downloadable computer software for use in establishing and accessing online desktop services and application rental services; computing devices that provide software for transmitting data, graphics, audio or video over electronic communications networks, computer hardware device for use in accessing computer software applications of others; computing device for hosting, managing, developing, and maintaining applications, software, files, and databases for others via a virtual desktop available via a network; downloadable computer software for use in storing, managing, tracking and analysing data in the fields of marketing, promotion, sales, customer information management, customer support and service and employee efficiency, collaborative intra-company and inter-company exchange of such data, maintaining statistics and generating reports concerning such data, providing customised on-line information and resources relevant to the customers' business; computer software applications downloadable to PDAs and mobile devices to enable access to and the editing of document templates, the building of data models and the integration of said software applications with social networks, all for improving customer communications and interactions and the customer experience; downloadable artificial intelligence software; downloadable artificial intelligence software for analysis; downloadable artificial intelligence and machine learning software; recording media bearing computer software and programmes; recording media bearing recordings in sound and/or visual form; parts and fittings for all the aforesaid goods

Providing multiple-user access to data on the Internet in the field of information about computer communications software; electronic mail services; providing multiple-user access to data on the Internet via global and non-global computer networks to computer software for use in storing, managing, tracking and analysing data in the fields of marketing, promotion, sales, customer information management, customer support and service and employee efficiency, collaborative intra-company and inter-company exchange of such data, maintaining statistics and generating reports concerning such data, providing customised on-line information and resources relevant to the customers' business; web messaging; providing information in the field of telecommunications and telecommunications systems over computer networks, wireless networks and global communication networks; telecommunication access services; communications by computer terminals; communication services, namely, electronic transmission of data and documents among users of computers; electronic sending of data and documentation via the Internet or other databases; supply of data by electronic transmission; providing users with telecommunication access time to electronic communications networks with means of identifying, locating, grouping, distributing, and managing data and links to third-party computer servers, computer processors and computer users; information, advisory and consultancy services relating to the aforesaid

Software as a service featuring software utilizing artificial intelligence to collect data relating to customer interaction and behavior and adjust consumer interaction based upon such data

Licensing of intellectual property to others; computer software licensing; computer programme licensing; information, advisory and consultancy services relating to all of the aforesaid