recorded and downloadable computer programs and software for purposes of assessing, measuring, managing and improving information technology (IT) networks and connected device performance and end-user computing and experience; recorded and downloadable computer programs and software for providing data and analytics, tools and functionality to assess, measure, manage, prevent and resolve disruptions to information technology (IT) networks and connected devices and for improving and advancing network and device performance for network management and end-user computing and experience through automated and other means; downloadable computer programs and software for researching and analyzing the performance metrics of computers and other computer hardware in computer networks and for generating reports on technological operational status and technology operational trends in graphic or text form; downloadable computer programs and software for providing automated or computer-assisted services to end users, namely, for collecting comments and feedback from users, based on research or analysis of the performance metrics of computers and other computer hardware in computer networks; downloadable computer programs and software for security of computer networks and networks of computers, namely, for user authentication, intrusion detection, analysis of user experience and device behavior, and presentation of analysis of user experience and device behavior in graphic or text form

scientific and technological services, namely, scientific research, analysis, testing, technical support in the nature of monitoring of network systems, devices, endpoints, servers, and software, web and database applications to ensure proper functioning and 24/7 monitoring of network systems, endpoints, servers and web and database applications and notification of related events and alerts in the nature of automated or manual analysis, reporting, processing, notification of related events and alerts, feedback and sentiment input, technical administration of network systems investigation and review for others, and troubleshooting in the nature of diagnosing network and software problems in the nature of associated endpoints problems and performance measures, maintenance of computer software and cloud software, and assessment services in the nature of computer systems performance testing at user and network levels in the field of information technology (IT) infrastructure and component part monitoring and testing to surface, report and assess operational, performance, remediation and related metrics, as well as research and design services relating thereto in the field of information technology (IT) and software for network management, end user computing and digital employee experience (DEX) management; industrial analysis and research services in the field of information technology (IT) and software for network management, end user computing and digital employee experience (DEX) management; design, development, installation, updating, maintenance and rental of computer programs and software; design, development, installation, updating, maintenance and rental of computer programs and software for security of computer networks and networks of computers, user authentication, intrusion detection, analysis of user experience and device behavior and presentation of analysis of user experience and device behavior in graphic or text form; design, development, updating and rental of computer programs and software for analyzing computer network operations and user interactions; design, development, updating and rental of computer programs and software for security of computer networks and networks of computers, user authentication, intrusion detection, analysis of user behavior and presentation of user behavior in computer networks in graphic or text form; cloud computing featuring software for use for assessing, measuring, managing and improving IT networks and connected device performance and end-user computing and experience through data analytics, in network management, end user computing, digital employee experience (DEX) and related employee efficiency, work productivity, and satisfaction analysis, in researching and analyzing the performance metrics of computers and other computer hardware in computer networks, in providing automated or computer-assisted services to end users, in collecting comments and feedback from users, in authenticating users, detecting intrusion, and analyzing user experience and device behavior, and in presenting the analysis of user experience and device behavior in graphic or text form; computer programming; computer system analysis; information technology (IT) consultancy services; monitoring of computer systems by remote access to ensure proper functioning; monitoring of computer systems to detect breakdowns; electronic monitoring services for analyzing threats to data protection computer security to ensure proper functioning; monitoring of computer systems for the detection of unauthorized access or data protection breaches; outsourced services relating to information technology (IT), namely, outsource service providers in the field of information technology; technical support services relating to software, namely, troubleshooting of computer software problems; software consultancy; technological consultancy services in the field of information technology (IT), information architecture, computer system and endpoint network data analytics, and design of data analytics computer software; technological consultancy services in the technology field of computer software