Computer software for soliciting customer feedback, communicating with customers, and facilitating direct customer marketing and bookings; pre-recorded magnetic data carriers, recording discs, compact discs, DVDs and other digital recording media all featuring customer relationship management computer software; data processing equipment; computer programs for use in customer relationship management, namely, conducting surveys and communicating with customers; downloadable electronic publications in the nature of magazines in the field of customer relationship management; downloadable video presentations in the field of customer relationship management; downloadable interactive electronic publications in the nature of magazines in the field of client management; interactive multimedia computer programs for soliciting customer reviews, communicating with customers and online reputation management

Paper and cardboard; printed matter, namely, posters in the field of hospitality; printed publications, namely, magazines, brochures, and handouts in the field of customer relationship management; books in the field of customer relationship management; printed reports in the field of reputation management; general feature magazines; newsletters in the field of client management; journals in the field of personnel recruiting; leaflets in the field of customer relationship management; informational flyers in the field of customer relationship management; calendars; graphic representations; photographs; stationery; printed instructional and teaching materials in the field of customer relationship management; printed business reports; cards, namely, blank note cards and business cards; promotional items of paper and card, namely, advertising signs of paper and posters; pens and pencils

Marketing services; market research; public opinion polling; advertising services; business and promotional services, namely, promoting the sale of goods and services of others; business research services; publicity services, namely, publicity and sales promotion services; business strategy development services; collection of information for market research; compilation of business data; business management services; business administration services; research in the field of marketing, retail sales, customer behaviour, customer trends and customer experience for business purposes; data retrieval services, namely, compiling business data; business data analysis services; analysis of market research data and statistics; data processing services; compilation and systemisation of information into computer databases; business and marketing analysis of web sites; marketing off-line data to aid media targeting, content personalisation and customer experience, namely analyzing and compiling business data for determining the perceived image of a service; computerised point of sale data collection services for business purposes; data analysis of customer transactions and customer behavior for business purposes; business advice relating to brand placement, retailing, marketing, advertising, promotion, product ranging and communication strategies; collection and analysis of customer loyalty data for business purposes; business administration, namely, organising, operating and managing customer loyalty programmes and sales and promotional incentive schemes; organising and arranging sweepstakes featuring games and customer competitions for advertising, marketing, marketing research and business purposes; organising and arranging trade fairs for business and promotional purposes; direct mail advertising services; business information, advisory and consultancy services relating to all the aforesaid services

Training in the field of customer relationship management; education services, namely, conducting seminars, conferences, and workshops in the field of customer relationship management; training of employees in the field of customer relationship management; providing online non-downloadable electronic publications in the nature of magazines in the field of customer relationship management; entertainment, namely, conducting contests and live music concerts; organizing community sporting and cultural events; arranging and conducting of conferences, seminars, symposiums, and educational lectures and training workshops all in the field of reputation management and all for educational purposes; providing and organising training and seminars in the field of client management; providing and organizing training and seminars in the fields of business management, business reputation improvement, customer experience improvement, organization of businesses and business administration; leadership development training in the field of customer relationship management; personal development training; business training; publication of printed matter and of printed publications in the nature of texts, books and magazines in the field of client satisfaction and reputation management; publication of books and texts; publication of online journals; publication of interactive multimedia based information, namely, providing online non-downloadable videos in the field of customer relationship management; providing non-downloadable interactive educational and training materials in the nature of manuals in the fields of client satisfaction and reputation management via the internet and electronic communications networks; vocational guidance; education services, namely, conducting, seminars, conferences, and workshops and training services all relating to business networking; information, advisory and consultancy services relating the aforesaid

Computer design and development services; computer programming; developing computer models in the nature of computer programs and software for optimising, analyzing and reporting on employee and customer opinion, behaviour and experience; computerized electronic data storage; operation and maintenance of computerized data storage in the nature of technical support, namely, providing computer facilities for the electronic storage of digital data; software as a service services featuring software for soliciting customer feedback, communicating with customers, and facilitating direct customer marketing and bookings; software design; software research and development; information, advisory and consultancy services relating to all the aforesaid services