[ Computer hardware, and peripheral apparatus and instruments for use with computers; ] computer software and programs for improving customer communications and interactions and the customer experience; computer software that provides web-based access to applications and services through a web operating system or portal interface; [ computer software for use in establishing and accessing online desktop services and application rental services; computing devices that provide software for transmitting data, graphics, audio or video over electronic communications networks, computer hardware device for use in accessing computer software applications of others; computing device, namely, personal computers and file servers for hosting, managing, developing, and maintaining applications, software, files, and databases for others via a virtual desktop available via a network; ] computer software for use in storing, managing, tracking and analyzing data in the fields of marketing, promotion, sales, customer information management, customer support and service and employee efficiency, collaborative intra-company and inter-company exchange of such data, maintaining statistics and generating reports concerning such data, providing customized on-line information and resources relevant to the customers' business; computer software applications downloadable to PDAs and mobile devices to [ enable access to and the editing of document templates, ] the building of data models and the integration of said software applications with social networks, all for improving customer communications and interactions and the customer experience; computer programs recorded on data, namely, for use in improving customer communications and interactions and the customer experience; [ recording media bearing recordings in sound and/or visual form featuring music and spoken-word content for use in improving customer communications and interactions and the customer experience; pre-recorded audio and video discs form featuring music and spoken-word content for use in improving customer communications and interactions and the customer experience; blank CD-ROMs for sound or video recording; parts and fittings for all the aforesaid goods; ] all of the aforesaid relating to computer software for improving customer communications and interactions and the customer experience

Providing multiple-user access to data on the Internet in the field of computer communications software; [ electronic mail services; ] computerised on-line services for business professionals, namely, providing access via global and non-global computer networks to computer software for use in storing, managing, tracking and analysing data in the fields of marketing, promotion, sales, customer information management, customer support and service and employee efficiency, collaborative intra-company and inter-company exchange of such data, maintaining statistics and generating reports concerning such data, providing customised on-line information and resources relevant to the customers' business; web messaging [ ; providing information in the field of telecommunications and telecommunications systems over computer networks, wireless networks and global communication networks; telecommunication access services; communications by computer; communication between computers; electronic sending of data and documentation via the Internet or other databases; supply of data by electronic transmission; providing users with telecommunication access time to electronic communications networks with means of identifying, locating, grouping, distributing, and managing data and links to third-party computer servers, computer processors and computer users; information, advisory and consultancy services relating to the aforesaid; * none of the aforesaid being or containing the provision of a telecommunications network or telecommunication access services for internet, mobile, telephone and VOIP communication * ]

Computer consultancy and advisory services; consulting services in the field of cloud computing; consulting services in the field of software as a service (SAAS); consulting services in the field of identification, support, and implementation of computer-based information systems for businesses; [ consulting in the field of virtualization technologies for enterprises and businesses; ] consulting in the field of IT project management; consulting in the field of information technology; [ computer services, namely, remote management of the information technology (IT) systems of others; computer services, namely, remote and on-site management of cloud computing systems and applications for others; computer services, namely, remote and on-site management of the information technology (IT) cloud computing systems of others; computer services, namely, remote management of computer applications for others; ] computer programming services; consultancy and advisory services relating to the use and installation of software, or relating to the use and installation of computer programmes, installation and maintenance of computer software and computer programmes, computer software design, development and updating services; design of bespoke computer software and programmes for improving customer communications and interactions and the customer experience; the provision of computer software engineers and computer programmers to customers to assist in the repair, maintenance and use of computer software and programmes; providing temporary use of non-downloadable application software for maintaining, updating, searching, and retrieving information via a global computer network; hosting of digital content of others on the Internet; [ hosting the web sites of others on a computer server for a global computer network; ] computer project management services; technical support services relating to the use and application of computer software and programmes; updating of computer software; updating and maintenance of computer software; updating of computer software for others; updating of computer programs for third parties; updating of computer software relating to computer security and prevention of computer risks; updating websites for others; technology advice provided to Internet users by means of a support hotline; technical support services, namely, [ remote and onsite infrastructure management services for monitoring, administration and management of public and private cloud computing IT and application systems; computer services, namely, integration of private and public cloud computing environments; technical support services, namely, ] remote administration and management of in-house and hosted datacenter devices, databases and software applications; technical support services, namely, installation, administration, and troubleshooting of web and database applications; technical support services, namely, migration of datacenter, server and database applications; [ technical support services, namely, 24x7 monitoring of network systems, servers and web and database applications and notification of related events and alerts; technical support services, namely, technical administration of servers for others and troubleshooting in the nature of diagnosing server problems; technical support, namely, monitoring of network systems; technical support, namely, providing back-up computer programs and facilities; technical support services, namely, troubleshooting in the nature of diagnosing computer hardware and software problems; technical support services, namely, troubleshooting of computer software problems; technical consulting services in the fields of datacenter architecture, public and private cloud computing solutions, and evaluation and implementation of internet technology and services; remote online backup of computer data; remote computer backup services; remote computer network technical monitoring and software maintenance services; recovery of computer data; providing virtual computer systems and virtual computer environments through cloud computing; planning, design and implementation of virtualization technologies for enterprises and businesses; periodic upgrading of computer software for others; monitoring the computer systems of others for technical purposes and providing back-up computer programs and facilities; ] data encryption and decoding services; data encryption services; data migration services; data mining; computer programming services for data warehousing; database design and development; database development services; installation, maintenance and repair of computer networks and computer systems consisting of software; installation, maintenance and repair of cell phone related software; installation, maintenance and repair of software for computer systems; installation, repair and maintenance of computer software; providing information in the field of telecommunications software over computer networks, [ wireless networks and global communication networks; ] information, advisory and consultancy services relating to the aforesaid

Licensing of intellectual property to others; computer software licensing; computer programme licensing; information, advisory and consultancy services relating to all of the aforesaid