Apparatus for recording, transmission or reproduction of sound or images; calculating machines, data processing equipment and computers; computer software, namely, software intended to provide voice-of-the-customer analysis and support to manage, analyze and improve customer experience, software to apply natural language processing (NLP) to perform voice-of-the-customer analysis and customer relationship management, software for capturing, analyzing and processing customer voice records in multiple formats in the nature of analog and digital call recording, clickstream and text-based messages, software to manage and process in real time online and offline records of customer experiences, software for data acquisition and data mining of customer records using automated multidimensional customer feedback manager (CFM), software for text mining, voice mining and sentiment analysis to manage, analyze and improve customer experience, software for collecting customer feedback, software for the automatic storage of direct, indirect and inferred customer information; fire-extinguishing apparatus

Advertising; business management; business administration; office functions

Legal services; security services for the protection of property and individuals in the nature of computerized security services, namely, electronically monitoring, detecting and reporting on suspicious and abnormal patterns of activities indicating theft, fraud, and other criminal activity; security services for the protection of property and individuals in the nature of electronic signature verification services provided in connection with electronic transactions, security services for the protection of property and individuals in the nature of security guard services, security inspection services for others, providing executive protection, conducting recovery operations for the recovery of property and personnel, consultancy services in the field of personal security; detective agencies; baby-sitting; escorting in society, namely, chaperoning, mediation; marriage bureaus, dating services; horoscope casting; undertaking, cremation, organization of religious meetings; clothing rental